Refund Policy
Returns & Refunds Policy
At Greens Club, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ll do everything we can to make it right.
If you’re dissatisfied with a product, our 100-Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days of purchase. After 100 days, we are unable to offer full refunds or exchanges.
Please note: Refunds and returns are not available for wholesale orders.
Reporting a Problem
To initiate a refund or return, please contact our customer support team. You can reach us via:
- Email: support@greensclub.co
- Chat: Click the chat icon at the bottom right of your screen.
Unopened Items
Under our 100-Day Make-it-Right Guarantee, unopened items can be returned within 100 days of purchase. The item must be unused, in its original condition, and in the original packaging to qualify for a refund.
Certain items, such as perishable goods, are exempt from returns.
Opened Items
If you’re unhappy with an opened product, you may be eligible for store credit or a replacement product, provided your return request is made within 100 days of purchase. Opened items are not eligible for full refunds.
Please note: Returns, refunds, or exchanges will not be granted for products that cannot be resold due to causes beyond control, including but not limited to acts of God, natural disasters, war, civil unrest, regulatory actions, or other force majeure events.
Refunds
If you qualify for a refund, once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method. Refunds typically take 2-3 business days but may take up to 7 business days in some cases.
Please note: Refunds are not available for wholesale orders.
Refund Issues
If you haven’t received your refund yet:
- Check with your bank or payment provider; processing times may vary.
- If you still have not received your refund, contact our customer support team at support@greensclub.co.
Shipping Returns
If our customer service team advises you to return your product(s), please ship them to:
Fulfillment Center
124 N. NOVA RD
P.O BOX 147
ORMOND BEACH, FL 32174
Shipping times may vary depending on your location. Ensure proper packaging and tracking to avoid delays.
Need Help?
For any additional questions, feel free to contact us at support@greensclub.co.